Repair and Maintenance
A. Minor Nicks and Scratches and Nail Hole Repair
Even with the best care and cleaning, minor nicks and scratches are bound to appear. It is always preferable
to treat these problems while they are still minor. Wellborn has included sample putty sticks with this packet
for minor repairs. A complete touch-up kit that includes a putty stick, touch-up marker and touch-up finish
can be obtained through your Authorized Wellborn Dealer.
YOU SHOULD NOT ATTEMPT TO REPAIR BADLY DAMAGED CABINETRY YOURSELF. CONSULT YOUR LOCAL DEALER OR REFINISHER FOR ASSISTANCE.
B. Door Panel Contraction Repair
As seasonal temperature and humidity changes occur within a house, door panels are susceptible to minor expansion and contraction. The contraction or shrinkage of door panels during low humidity periods may result in the appearance of an unfinished line down the length of the panel where it joins the door stile. Wellborn recommends the installation of a humidity control system to substantially reduce the possibility of expansion and contraction in all wood products in the home. If climactic conditions do not correct the situation automatically, obtain a Wellborn Touch-up Kit in the proper color and follow the repair instructions below. The color of the touch-up marker should correspond with the color of the door (i.e. light for light, medium for medium). However, due to the natural characteristic of wood to darken over time, it may be necessary to experiment a little.
READ THE INSTRUCTIONS THOROUGHLY BEFORE BEGINNING THE REPAIR.
YOU CANNOT TOUCH UP GLAZES.
1. Remove the door from the cabinet and place it on a flat surface.
2. Use a small piece of 220 grit sandpaper to remove any build-up or residue being careful to not remove any of the existing stain.
3. Shake marker thoroughly to mix contents. Depress felt tip against cardboard or newspaper to start material flow, watching felt tip until material reaches the point. Use care not to over saturate the point.
4. Start at one end and try to use one steady stroke to do the repair as it is difficult to get uniform color otherwise. It may be necessary to go over the area a second time to achieve the desired shade. If difficulty is experienced after two strokes, it may then be necessary to “flood” or saturate the tip of the marker into the troubled area. In this case, be sure to a have a rag handy to remove excess material before it dries. Use minimal pressure on the rag to keep it from getting into the groove itself so as not to remove the paint from the actual repair area.
5. With certain doors or areas, it may be necessary to trim the tip of the touch-up marker to a finer point. This is easily done with a razor blade or a sharp knife. The tip can be removed and turned around, if desired, so as to keep the original shape on one end for touching up other areas.
Wellborn Cabinet, Inc. knows just how proud you are of your new cabinetry. With a little effort and a few precautions, you can keep your cabinetry looking as good as new for many years.
Always remove the doors and drawers of all cabinets adjacent to and above the oven during the cleaning cycle of self-cleaning appliances. The cleaning cycle generates heat that could affect the finish and surface of the cabinets. We recommend a Delamination Shield (Item Code: DS) be placed between freestanding oven and adjacent base cabinets.
Always clean up spills and any standing water, such as condensation from a glass or bowl, immediately. Pay special
attention to the areas around your sink, range, dishwasher, toe spaces and baseboards. Use a blotting action rather than a wiping action.
Always apply cleaning products directly to the clean cloth you are using. Never apply directly to the surface of the area that you are cleaning.
Always lift objects—do not drag across the surface.
Always avoid extremes in room humidity. Too high or too low humidity can cause the wood to warp or the glue used in applying veneers to loosen.
Always avoid extreme changes in room temperature.
Always rotate accessories on furniture periodically so they do not sit in the same spot all the time.
Always use pads, cloth or felt to protect surfaces from plastics, rubber, hot dishes, beverages, bookends, flowerpots and vases.
Always use protective pads when writing with a ballpoint pen.
Always make minor repairs while they are still small.
Always treat your cabinetry as if it were furniture. The cabinets are constructed with the same grade wood as your furniture. They require the same care in order to reward you with long lasting beauty.
Never apply a damp cloth to your cabinetry.
Never apply excessive weight nor excessively pull down on doors as this may cause them to split at the hinge area and sag.
Never place more than 75 pounds of weight into any drawer as this may cause the bottom to sag or the drawer slides to work improperly. Also, the weight of what is stored in each drawer should be evenly distributed for the best durability.
Never use a drawer as a step as this may cause the bottom of the drawer to sag or the slides to warp.
Never use wax polishes on the surfaces of your cabinets as this may cause the finish to soften or a build-up of film that may pick up dirt, smoke or other pollutants in the air. This film may then start to smudge or streak.
use silicone polishes on the surface of your cabinets as this raises the sheen of your cabinetry beyond that intended by Wellborn. It can seep into the finish and is very difficult to remove.
Never use petroleum distilled polishes on the surface of your cabinetry as they are often flammable and toxic, and they are seldom ever completely removed.
Never use water on your cabinetry.
Never use ammonia on your cabinetry.
Never use an abrasive cleaner or an abrasive cloth on any painted surface as this will scratch, scar and dull the finish permanently.
Never use concentrated detergents on your cabinetry. Harsh detergents, strong soap and self-polishing waxes could have a damaging effect on the finished surface.
Never leave damp or wet cloths draped over cabinet doors. This moisture can cause permanent water damage to the area over time.
Never wipe your cabinetry with a used dishcloth since it could contain traces of grease or detergents.
Never place plastic or rubber objects on a wood finish—their ingredients react with those of the finish.
Never place furniture in direct sunlight. Prolonged exposure to direct sunlight may cause a change in color.
attempt to repair badly damaged surfaces without the proper materials or professional help. Consult your local Authorized Wellborn Dealer for badly damaged furniture.
Never let water run off sink to countertops and sink cabinetry.
Never expose the back edges of thermofoil cabinetry to excessive moisture. Over time, prolonged wetness can result in delamination.
A. Wood and MDF Surfaces
1. Dust frequently and polish approximately once a month.
2. Wellborn recommends only using our furniture soap and dusting cloth approved by our finish supplier, Valspar. The dusting cloth can be washed over 20 times and still retain its effectiveness. It is more efficient and convenient than spray dusting products. Feather dusters scatter the dust particles into the air only to resettle back on your furniture. Wellborn’s furniture polish contains a blend of natural and organic oils with cleaning emulsifiers. The oils nourish and revitalize the finish, while the emulsifiers dissolve dirt, dulling films and sticky fingerprints. This polish preserves the natural sheen intended by the manufacturer and can be used on finishes ranging from a low to a high gloss.
3. Remember, never apply water to your cabinetry.
4. Special precautions for Wellborn’s Midnight and Onyx finishes:
a. Finish should be cleaned with a damp cloth and no cleaning materials. The flat sheen will dull quickly.
b. No polish materials.
c. Touch up markers can be used for any light touch up.
B. Laminate Surfaces
Use a general multi-surface cleaner to clean laminate surfaces.
C. Accessory Kits
Plastic and wire kits can be cleaned with mild soap and water.
E. Glass Doors and Mirrors
1. Use a glass cleaner applied directly to the cleaning towel.
2. Never spray directly on glass area since drips and overspray may reach and harm the wood surfaces of the door and/or surrounding cabinets.
3. Avoid glass cleaners that contain sodium hydrochloride, phosphoric acid or sulfur.
4. Use caution when using hair care products such as hair spray and mousse around mirrors. These products generally contain chemicals that are caustic to silver and could cause damage to the mirror backing.
F. Door and Drawer Hardware
Door and drawer hardware should be cleaned only with mild soap and water.
These warranties cover Wellborn Cabinet, Inc. brands including Wellborn Cabinet, Inc., Estate Collection, Elegant Bath Collection and Wellborn Closets as specified under the Select, Premier Series, Aspire and Estate Collection exclusive series and brand specific details.
This warranty became effecitve January 1, 2019 and covers cabinets ordereed on or after January 1, 2019. Cabinets ordereed before january 1, 2019, are covered by the warranty in effect at the time of purchase. This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
Lifetime Limited Warranty—The Select and Premier Series, Aspire, Elegant Bath Collection, and Estate Collection
Wellborn Cabinet, Inc. provides a Lifetime Limited Warranty on the Select and Premier Series, Aspire, Wellborn Closets, Elegant Bath Collection and Estate Collection to the original consumer purchaser for the lifetime of the product from the Wellborn Dealer’s original date of purchase. The lifetime of cabinets is expected to be 10 years.
Based on all other warranty terms and conditions being met, warranty claims will be prorated based on the expected lifetime of the product.
Exclusive Lifetime Limited Warranty
Drawer Box, Door Hinge & Drawer Suspension System
Wellborn Cabinet, Inc. warrants our solid wood dovetailed, Superior Metal and Deluxe Metal drawer boxes to the original consumer purchaser for the lifetime of the product. Wellborn Cabinet, Inc. also offers an Exclusive
Lifetime Limited Warranty to the original consumer purchaser on our Drawer Suspension Systems and Door Hinges. This warranty is expressed by the supplier. Replacement hinges and drawer slides are subject to availability from our supplier. If a claim is filed after a product becomes obsolete, the manufacturer
will replace the discontinued product with the product closest to being equivalent to the original. After Wellborn’s warranty expires, it is the consumer’s responsibility to contact the manufacturer for hinge or slide replacements.
General Warranty Details
These warranties constitute the exclusive remedy against Wellborn Cabinet, Inc. for all cabinetry parts which have been proven to Wellborn Cabinet, Inc.’s satisfaction to be defective in material and/or workmanship under normal residential usage. These warranties are only valid in the United States of America. All of the above named warranties are limited to the first and original buyer and are not transferable to subsequent owners.
Wellborn cabinets are certified by the Kitchen Cabinet Manufacturers Association. All warranties will be void if cabinets or cabinet parts are in any way mishandled, modified, damaged, improperly installed, improperly stored during or prior to installation, or storage situations where loading exceeds the Kitchen Cabinet Manufacturers
Association testing and certification standards which are in compliance with American National Standards Institute #A161-2000. Furthermore, this warranty will not apply to cabinets or cabinet parts damaged by abuse, misuse, neglect, acts of God, exposure to moisture, water, extreme temperatures, the effects of normal wear
and tear, or installed or utilized in other than normal residential applications. Cabinets must be installed for 90 days in order to be considered for Warranty. All accessories and cabinet accessories warranties will be associated with the series in which they are sold.
I. Claims must initially be made through the Wellborn Cabinet, Inc. Dealer.
II. Proof of purchase is required to obtain benefits from the warranty
III. If your Dealer is no longer in business, or no longer carries the Wellborn product line, contact Wellborn Cabinet, Inc. at the address below and we will direct you to another Wellborn Dealer.
Wellborn Cabinet, Inc.; Customer Service/Warranty Claims; P.O. Box 1210; Ashland, AL 36251
All warranty work must go through the Wellborn Cabinet, Inc. Dealer. Wellborn Cabinet, Inc. is obligated to provide parts to the dealer.
Upon inspection, Wellborn Cabinet, Inc., at their discretion, will either replace or repair the defective part. This warranty does not cover costs associated with shipping or transportation of replacements, removal or installation costs, loss of time, use or revenue or other incidental damages, regardless of whether the work was performed by a contractor, service company or consumer. Replacement parts and cabinets may not match your existing cabinetry due to changes in the finish and wood over time.
Proper care can extend the performance and beauty of your cabinetry. Our installation manual, B8758PK10, was written as a guide to the operation, maintenance and installation of our product. If you did not receive your complimentary copy of this booklet, please contact your nearest Wellborn Cabinet, Inc. Dealer. Furniture polishes and waxes should not be used on Wellborn cabinetry.
Wellborn Cabinet, Inc. provides a Lifetime Limited Warranty on the Select and Premier Series, Aspire, Wellborn Closets, Elegant Bath Collection and Estate Collection to the original consumer purchaser for the lifetime of the product. The Select Series has a machine sanded finishing process and does not include the detailed hand sanding technique featured in the Premier Series, Aspire, and Estate Collection. Therefore, Wellborn Cabinet, Inc. does not recommend designs combining these series. Wellborn Cabinet, Inc. does not warrant finish matching between Home Concepts, the Select Series and the Premier Series, Aspire, Elegant Bath Collection or Estate Collection due to differences in wood characteristics and finishing processes. This warranty does not cover any and all claims hereunder made relating to or arising from finish matching which may exist in cabinets within designs blending or mixing different series, such as designs combining the Home Concepts or Select Series with the Premier Series, Aspire, Elegant Bath Collection or Estate Collection. We further warrant our solid wood dovetailed, superior metal and deluxe drawer boxes to the original consumer purchaser for the lifetime of the product. We also offer an Exclusive Lifetime Limited Warranty to the original consumer purchaser on our Drawer Suspension Systems and Door Hinges. This warranty is expressed by the supplier. Replacement hinges and drawer slides are subject to availability from our supplier. If a claim is filed after a product becomes obsolete, the manufacturer will replace the discontinued product with the product that is closest to being equivalent to the original. After Wellborn’s warranty expires, it is the consumer’s responsibility to contact the manufacturer for hinge or slide replacements. These warranties constitute the exclusive remedy against Wellborn Cabinet, Inc. for all cabinetry parts that have been proven to Wellborn Cabinet, Inc.’s satisfaction to be defective in material and/or workmanship under normal residential usage. These warranties are only valid in the United States of America. These warranties are limited to the first and original buyer, and are not transferable to subsequent owners. The lifetime of cabinets is expected to be 10 years. Based on all other warranty terms and conditions being met, credit for replacement of product for warranty claims will be prorated based on the expected lifetime of the product.
There are extreme differences in the design and the installation of inset cabinetry. Due to the cabinet door's inset design into the face frame, many design rules are different than in standard overlay cabinetry including pull dimensions, door opening tolerance for adjacent cabinets, interior accessories, and many more. Installing inset cabinets has extreme differences from standard overlay. For inset cabinetry in the Premier Series, tolerance around doors and drawers will vary. Prior to installation, cabinet should be placed on a level surface, door spacers removed and each door and drawer inspected for proper opening and closing. If there are any issues with operation of the cabinet parts, contact your customer service representative immediately prior to cabinet installation. The door and drawer front opening and closing operation will be voided from warranty if the cabinet has been installed.
Inset cabinets must be carefully installed with proper shimming to avoid racking the cabinet out of square, which causes binding and malfunction. Cabinets must NOT be racked in any way for inset cabinetry. Cabinet doors and drawers should NOT be removed from cabinet during installation.
Vanity Wall Mounts
Because of the design characteristics of the Wall Mounted Vanity, Wellborn recommends installation strictly in accordance with the instructions in the Elegant Bath Collection Specification and Price Catalog and the Installation, Care and Warranty Guide. Failure to strictly follow the installation illustration may result in an unintended separation of the Vanity from the wall and potentially cause injury or damage to property. Any such damage to the Vanity caused by an installation not strictly adhering to the illustration in the above referenced literature is not covered by our warranty.
Wellborn Cabinet, Inc. will send the original consumer purchaser a new Wellborn dovetailed, superior metal and deluxe metal drawer boxes to replace any defective dovetailed drawer box subject to this warranty. This warranty is for replacement only. Wellborn Cabinet, Inc. specifically does not cover drawers which have been exposed to abuse, misuse or excessive loads. To obtain replacement, remove the drawer from the cabinet and remove the drawer front and hardware from the drawer box. Mail the drawer box and $15.00 (certified check or money order) for postage and handling to: Wellborn Cabinet, Inc.; P.O. Box 1210; Ashland, AL 36251
How to File A Claim
Please enclose a letter explaining the defect with a copy of your proof of purchase. Give the full name and address of your dealer and original installer. Allow approximately 4-6 weeks for delivery.
All claims for defective products must be submitted in writing on the Wellborn Cabinet, Inc. Warranty Claims Form to the Wellborn Cabinet, Inc. Dealer detailing the specific problem no later than 90 days after the defect has been known. Proof of purchase (an original invoice or a dated sales receipt from a Wellborn Dealer) is required. Warranty claims must be initially made through your Wellborn Cabinet, Inc. Dealer. The Wellborn Cabinet, Inc. Dealer will present the warranty claim to Wellborn Cabinet, Inc. If you need further assistance, please contact: Wellborn Cabinet, Inc.; Customer Service/Warranty Claims; P.O. Box 1210; Ashland, AL 36251
Upon inspection, Wellborn Cabinet, Inc., at their discretion, will either replace or repair the defective part. This warranty does not cover costs associated with shipping or transportation of replacements, removal or installation costs, loss of time, use or revenue or other incidental damages, regardless of whether the work was performed by a contractor, service company or consumer. Replacement items will be sent at a charge cost to the Dealer and submitted as a credit by a Wellborn Account Manager. This is a parts-only warranty, and excludes any charges for labor expense or product damage incurred by the installer in connection with the replacement of defective parts or portions thereof. Wellborn Cabinet, Inc. will not be responsible for any product damaged as a result of the purchaser’s attempt to repair the product. Wellborn Cabinet, Inc. reserves the right to request products be returned to the factory for determination of warranty requirements before issuing credit. This warranty only covers products supplied by Wellborn Cabinet, Inc.
All woods feature natural characteristics such as grain patterns, texture, and color variations. We do not consider these defects in our product. Read the Product Awareness Statement for a detailed explanation of characteristics that are not considered to be defects of our product.
PRODUCT AWARENESS STATEMENT
The natural characteristics of wood with respect to its color, texture, finishes, grain pattern and wood movement will show distinctive features that may be perceived by some individuals to be product defects. However, these characteristics result from environmental factors beyond manufacturer’s control (i.e., humidity changes) and are not considered defects on a Wellborn product and are excluded from Warranty. To gain further understanding of the characteristics of hardwoods, please review the section titled “Characteristics of Natural Wood” in our Installation, Care and Warranty Guide. The following are examples of these natural characteristics:
• All wood finishes will show a change in color of finish and wood over time, including thermofoiled and laminate doors, which may occur when exposed to sunlight, smoke, UV rays, indoor lighting, household or cleaning chemicals, or other environmental conditions. White will develop yellow tones. Some panels, such as veneer, may change at a faster rate than solid wood. Cherry wood ages noticably faster than other wood species.
• All doors will show separation and peeling in the joints at the door corners. These characteristics are more prevalent in miter door styles than other doors. This is directly related to relative humidity and how it reacts to wood. We recommend humidity control in your home.
• Separation at the face frame or door joint lines can be visible in all stained and painted finishes. These characteristics are more prevalent in darker finishes and painted products.
• Solid wood doors manufactured of quality kiln-dried hardwood are affected by temperature and humidity and will expand or contract depending on the location installed. These conditions are inherent in all wood products and will cause a light line to appear at edges of the center panel normally when winter heating greatly reduces humidity. This can easily be touched up (use a Wellborn Touch up Kit) and is not considered a defect. Excessive humidity will cause expansion of the center panel which will result in shifting of rails and stiles of the door. This can be controlled by regulating humidity.
• End panels, due to being made of different materials, will not match the door of cabinet. This is not considered a defect and is not covered under warranty.
• Painted Medium Density Fiberboard (MDF) doors display a color variance from the painted maple face frames and mouldings used in the same finish due to the MDF substrate material. This is not considered a defect and is not covered under warranty.
• Any product that is exposed to moisture will show separation at the joints. This natural characteristic is excluded from warranty.
• Undue wetness and heat to the edges of thermofoil and laminate doors will cause delamination over time.
• Doors that are warped must be allowed to hang through one heating cycle, or 180 days, before a no-charge replacement will be considered.
• Some doors may warp slightly after being installed in a new home due to high humidity levels and in older homes due to low humidity levels. The door will usually return to its normal flat position after going through the heating cycle; however, cabinets need to be checked for proper installation and squareness. Cabinets improperly installed can be racked out of square. If cabinets are not properly installed, shimmed, or the floor is unlevel, the cabinet face frame may rack to the contour of the wall resulting in doors that appear off on a flat plane. The door will probably still be flat and not warped or racked. These problems can be greatly reduced with correct installation and humidity control.
• Variations in natural grains and finishes (especially noticeable in natural and light stain colors) are not considered defects.
• Scratches and changes in finish sheen resulting from bumps or abrasions during delivery, installation, and daily usage are not considered defects.
Even though great care and quality control standards exist in the manufacturing of these products, the above characteristics could possibly develop in your cabinetry. We recommend humidity control in your home for all products to reduce the possibility of wood movement and shrinkage.
CAUTION: During the cleaning cycle of self-cleaning appliances, we recommend that you remove the doors and drawers of all cabinets adjacent to and above the oven. The cleaning cycle generates heat that could affect the finish and surface of the cabinets. We recommend a Delamination Shield (Item Code: DS) be placed between freestanding base ovens and adjacent base cabinet during cabinet installation. Wellborn Cabinet, Inc. is not responsible for any product defect that results from not following these procedures.
General Product Information
Wood based materials must be protected against both high and low humidity extremes as well as direct moisture since the wood used in them retains its hygroscopic properties despite the fact that it has been processed.
Wellborn Cabinet, Inc. reserves the right to continuous product refinement. Specification changes in design and materials may be introduced, as conditions require, without obligation to make changes to products previously manufactured. If a claim is filed after a product becomes obsolete, Wellborn Cabinet, Inc. reserves the right to honor the warranty by replacing the discontinued product with the current product that is closest to being equivalent to the original product. This replacement product may not perfectly match the original. On all product enhancements, the old style will no longer be available as of the effective date of the change. Discontinued door styles and finishes will be available for replacement for 6 months from discontinue date; however, lead times will vary. Production will be run once per quarter. The warranty on any replacement product will extend for the balance of the original warranty.
Any wall cabinets greater than 36” wide are not recommended as stand alone cabinets without additional reinforcements above and beyond Wellborn’s installation manual guidelines. We also recommend that any stand alone cabinet, regardless of width, be reinforced with angle brackets to help support the weight of accessories that is added to cabinet interior. Wellborn Cabinet Inc. meets or exceeds KCMA weight requirements. Wellborn Cabinet, Inc. will not warranty any cabinets that fall as a result of standing alone. It is the dealer’s responsibility to design cabinetry that are not single displays on a wall. Dealer will be obligated to pay the cost of damages if dealer designs with single cabinets.
Door styles that have wide shaker stiles have a stronger tendency to warp.
Character maple and character cherry have very different characteristics than standard hard maple, cherry and other woods, giving it an overall distinctive rustic appearance. Because these wood types are unique, it is important to understand the qualities of character maple and character cherry.
Character cherry has very different characteristics than standard cherry and other woods, giving it an overall distinctive rustic appearance. Its characteristics are brought out by randomly occurring, variously sized knots, worm holes and tracks, gum pockets and streaks, mineral stains and streaks, burls, blemishes, sapwood, and non-structural splits. The amount of character marks will vary from each piece of wood, making each cabinet unique. Character cherry will include wood color differences that can range from pink to dark brown with a flowing grain pattern. While knots in character cherry are more rare than in character maple, it is possible to find open and closed knots with some knots possibly located in the center panel of door and drawer panels. Cluster knots could also be a feature.
Character maple has very different characteristics than standard hard maple and other woods, giving it an overall distinctive rustic appearance. Its characteristics are brought out by randomly occurring, variously sized knots, pin holes, worm holes and tracks, gum and bark pockets, sugar tracks, heartwood and mineral streaks. The amount of character marks will vary from each piece of wood, making each cabinet unique. Character maple will include wood color differences caused by variations found in minerals in the soil. It will be common to find open knots and bark pockets. Some knots may have small holes through the center panel. Character features include knots that may be located in the center panel of the door and drawer panels.
Open knots located in the center panel of the door and drawer panels are acceptable, though they must be structurally sound. An entire knot can be as large as 2½” in diameter. Visible openings in knots clear through must not exceed ½”. Cluster knots could also be a feature. Some knot locations may affect hardware placement.
Other parts of the cabinet like door stiles, rails, and mouldings will not include knots but may show Character Cherry's and Character Maple's other natural features. Door styles with wide shaker stiles and rails are the only exception to this and will have some knots located in the stiles and rails of the door.
Door parts are chosen at random; therefore, the appearance of each individual door widely varies from a great amount of character to relatively clear Maple/Cherry. It will be uncommon to find all characteristic marks on any single piece of cabinetry. The natural characteristics of Character Maple and Character Cherry, including variations in grain patterns and color, are not considered reasons for product replacement and are not covered under the Warranty Program. We recommend viewing a door sample prior to ordering. For Character Maple and Character Cherry end panels, use Matching Wall and Base End Panels. Dark stains and paints will hide the majority of character features. Large open knots and some splits, if present, may still be partially visible. Character features are more noticeable on Natural or lighter toned finishes. Dark stain on cherry will accentuate the character in the wood.
Many Wellborn Cabinet, Inc. products have paint applied to the face frames, doors, drawer fronts, and end panels. All thermofoil and laminate cabinets have painted face frames. Color will vary from thermofoil and laminate doors. Painted face frames and other painted products will eventually have visible cracking around the joint areas. These variations are considered the natural characteristics of the material in relation to their environment and are not covered under these warranties.
Painted Medium Density Fiberboard (MDF) doors display a color variance from the painted maple face frames used in the same finish due to the MDF substrate material. This is not considered a defect and is not covered under warranty.
Many of Wellborn’s finishes receive a glazing finish process. Wellborn applies a glaze by spraying glaze over the entire product fronts. Then hand wipe process is performed leaving glaze in the grooves and also color tone is changed on the smooth surface as well. This process purposely creates an uneven, inconsistent look of light to dark tones in the corners, deep grooves, and wood grains. This is not considered a product defect and has no warranty.
Oak is an open grain wood and, therefore, the glaze techniques will hang up in all open grain areas of the door, which will appear as “ticking” and “bleed out”. Oak can have the visual of “flecking” which is part of the natural characteristics of this species. Many finishes such as Tensile do not receive the stain well in the flecking areas. These features are acceptable with specialty finishes on oak and are not considered defects. Therefore, these features are not covered under these warranties.
On Soft Edges
Certain finishes on soft-edged door styles may show a slight line between the door panel and wood edge. This is not considered a product defect and has no warranty.
Hickory can have the visual of “flecking” which is part of the natural characteristics of this species. Many finishes such as Tensile do not receive the stain well in the flecking areas. This feature is acceptable with specialty finishes on hickory and is not considered defect. Therefore, this feature is not covered under these warranties.
On Bead Board
Door styles with bead board grooves retain more stain in all finishes, resulting in a darker color in the grooves. This is not considered a product defect and has no warranty.
Wellborn Cabinet, Inc. makes no warranty on self-applied finishes. Any self-applied finishes to any Wellborn Cabinet, Inc. products are not covered under warranty.
Wellborn uses certain techniques to achieve design features of cabinetry. The results of these techniques are intentional and are not considered to be defects on a Wellborn product. Wellborn Cabinet, Inc. makes no warranty on the design features created by these techniques. The following are examples of these techniques.
A technique where the profile edges have been brushed with a dark glaze to create an antiqued effect.
A technique where small areas of the wood surface are chiseled out on door edges and corners to create a high level of worn look.
Dry Brush Glaze
A technique applying a very dark stain to imitate distressing on the surface of the wood.
A physical technique of randomly striking the wood surface with a tool to create indentations that mimic the look of aged wood. Medium Dents are larger than Worm Holes and will collect a glaze in varying amounts that range from being highly visible to unnoticeable from the finish when applied.
A physical technique using a metal rasp to run over the edges and raised details to mimic severe wear.
A sanding technique used to randomly expose an undercoat of natural wood tone on corners and edges.
A physical technique of randomly striking the wood surface with a tool to create indentations that mimic the look of aged wood. Small Dents are larger than Worm Holes and will collect a glaze in varying amounts that range from being highly visible to unnoticeable from the finish when applied.
A physical technique of randomly placing small round holes that mimic the look of insect penetration which occurs naturally in trees and harvested wood. Worm Holes are smaller than Small Dents and will collect a glaze in varying amounts that range from being highly visible to unnoticeable from the finish when applied.
Finish Techniques will not match at cuts or corners created during installation. This variance is what creates the individual uniqueness of each cabinet and is not considered a reason for product replacement. For detailed information regarding the availability of finish techniques, see the specification catalog.
The Antique Technique is created by using various techniques which include burnishing, rub through, small dents, and worm holes. Each piece will vary in the amount of sanding and techniques applied. Due to the random placement of these techniques, every door will be unique and no two doors will be identical; therefore, the effects will vary within individual doors and throughout the entire room. These features are acceptable for the Antique Technique and are not considered defects. Therefore, these features are not covered under warranty.
The Heirloom Technique is created by using various techniques which include burnishing, small dents, and worm holes. Each piece will vary in the amount of distressing and techniques applied. Due to the random placement of these techniques, every door will be unique and no two doors will be identical; therefore, the effects will vary within individual doors and throughout the entire room. These features are acceptable for the Heirloom Technique and are not considered defects. Therefore, these features are not covered under warranty.
The Olde World Technique is created by using various techniques which include burnishing, carved edges, dry brush glaze, rasping, rub through, small to medium dents, and worm holes. Each piece will vary in the amount of sanding and techniques applied. Due to the random placement of these techniques, every door will be unique and no two doors will be identical; therefore, the effects will vary within individual doors and throughout the entire room. These features are acceptable for the Olde World Technique and are not considered defects. Therefore, these features are not covered under warranty.
The Vintage Technique is created by using the rub through technique. Each piece will vary in the amount of sanding. Due to the random placement of this technique, every door will be unique and no two doors will be identical; therefore, the effects will vary within individual doors and throughout the entire room. These features are acceptable for the Vintage Technique and are not considered defects. Therefore, these features are not covered under warranty.
The Brush Finish Technique is created by applying a glaze with a subtle hand-brush stroke to the painted opaque base color. The brush stroke overlays the paint, providing a depth to the finish not seen with standard glazing. All glazing is inconsistent, thus providing a uniqueness to each part and piece it is applied to. Due to the unique nature of the Brush Finish Technique, Wellborn Cabinet, Inc. does not guarantee that any two jobs or any two doors will look exactly alike. This variability should be explained so customers understand their room will vary in the overall color tone, the amount of wiping, patterns and the amount of hang up and coverage from a showroom display or door sample. This technique should only be selected after viewing a Sample Front Kit (SFK) in the door style, species and color the customer will be ordering. Variances in this finish process are common and will not be considered a reason for product replacement or warranty.
ColorInspire is a program that allows customers to choose that just right color from thousands of choices in any of the Benjamin Moore, Sherwin Williams or Valspar color decks. ColorInspire utilizes a catalyzed conversion finish that is oven-cured, creating a tough, baked-on long lasting finish. The sheen level will be the standard low sheen level used on the current paint program. Depending on the door material chosen, some of the wood grain may show through the paint. The appearance of color is affected by natural wood variation, graining, lighting, profiles, and edge shapes. Therefore, ColorInspire samples approximate the actual paint color and will not be an exact match to the paint manufacturer’s paper color deck. There will also be a slight difference between the ColorInspire sample and the cabinet order.
The Unfinished option is available for all door styles in the Premier Series and Estate Collection except MDF and thermofoil door styles Cabinet doors, drawer fronts and face frames will be unfinished. All open cabinets, like bookcases, will have an unfinished interior. This product is sanded at the factory; however, it should be sanded prior to field applying a finish to remove any residue that may be on the surface. Unfinished cabinets lack the protection of a finish coat and are more susceptible to damage from variations in temperature and humidity and, therefore, are not covered under warranty. The Unfinished option on any cabinet voids the warranty on doors and finish.
Wellborn Cabinet, Inc. does not warranty any unfinished wood hoods once they are altered.
Decorative Laminate Veneer Material
The beauty and durability of Decorative Laminate Veneer Materials (DLV) define and enhance the beauty of your cabinetry. Utilizing thermally fused melamine panels and a protective polyester resin coating, Aspire DLV components result in a strong material. DLV products are engineered to reduce expansion and contraction. Exposure to excessive amounts of water and certain household chemicals will affect the durability and color of the finish.
It is the nature of solid wood to vary somewhat in color and grain characteristics. Sample products may not precisely reflect the natural grain and color found in Wellborn cabinets. Exposure to sunlight, smoke, household chemicals and other environmental conditions will affect the color of the finish through time. Every wood species exhibits additional characteristics with age such as darkening of grain, pinholes and sap runs. Because of these influences, finish samples should not be used to represent the product beyond 6 months for cherry and 12 months of all other materials from date of manufacture. It is the Wellborn Dealer’s responsibility to keep samples and showrooms current and to make sure their showroom is reflective of Wellborn finishes and door styles. It is the Wellborn Dealer’s responsibility to check that samples are marked correctly for accuracy of color and door profile before releasing for presentation.
This is the exclusive warranty of Wellborn Cabinet, Inc. and is in lieu of all other warranties. Except as set forth herein, Wellborn Cabinet, Inc. makes no other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, with respect to the product. Furthermore, incidental or consequential damages resulting from the failure of this product are expressly excluded as remedies. Wellborn neither assumes nor authorizes any other person to assume for it any other liabilities in connection with the sale of its products except in the case of expressed warranties which may be issued in writing from time to time with respect to particular products. Except where a different expressed written warranty has been issued with respect to particular products, no warranty, expressed or implied, is intended to be provided by Wellborn to any person or persons other than the original consumer purchaser. Some states do not allow limitations on how long an implied warranty lasts or limitations or exclusions of incidental or consequential damages. Therefore, the above limitations and exclusions may not apply to you.
This warranty does not include The Home Concepts brand by Wellborn Cabinet, Inc. The Home Concepts brand by Wellborn Cabinet, Inc. possesses its own warranty.
Penalty Clause Contracts: Wellborn Cabinet, Inc. will assume no liability whatsoever in any penalty clause contracts even if it appears that we are at fault in triggering such a penalty. All liability will be borne by theDealer who chooses to be committed.
Wellborn Dealers are responsible for reviewing all warranties and disclaimers with their consumer purchasers. Wellborn Dealer responsibilities include management of warranty claims from the consumer purchaser. Wellborn Cabinet, Inc. advises the Wellborn Dealer to require the consumer purchaser to sign the Statement of Understanding below but has no liability should the Dealer fail to do so.
Wellborn Customer/Dealer—Any individual or business that buys Wellborn products directly from Wellborn Cabinet, Inc.
Consumer Purchaser—One who purchases Wellborn products from a Wellborn Customer/Dealer.